Designed to mirror the living experience of a landed property, Madge Mansions comprises 52 signature residences each with its own exclusive private lift lobby. This luxurious sanctuary from the bustle of the city, dubbed ‘Mansions in the Sky’.
Before using SnagR, the client used a paper-based defect management process requiring manual communications.
To reduce delays and improve customer service, Madge Mansions looked for a simple solution that would reduce paperwork, automate workflows and improve responsiveness – and most importantly, enhance customer satisfaction.
With SnagR, Madge Mansions improves internal collaboration, permanently records inspections and defect history, as well as performance analysis for future improvements.
Madge Mansions was awarded the TheEdgeProperty.com Malaysia’s Best Managed Property 2017 Silver Award in the Strata Residential Category, for their commitment to quality and customer satisfaction. This award comes on the heels of receiving the Certification of Construction Quality Assessment System (CONQUAS), the highest score in Southeast Asia (outside Singapore) for high-rise developments in 2015.
I was very happy when the company decided to implement SnagR as we were able to capture more accurately homeowners’ issues and involve them in the process of rectification. This demonstrated our commitment to deliver the highest level of customer service. – Madge Mansions Township Manager, Gamuda Land- Madge Mansions Township Manager, Gamuda Land
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